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Technical Support Specialist

Our Technical Support Specialist role, is responsible for assisting our clients in the configuration and management of our real estate products. Our Tech Support Specialists use their excellent communications skills to identify customer issues and solutions to those issues in an efficient and professional manner. The successful individual in this role will be a team player who is comfortable working as an individual contributor in the booming tech industry.

Main Objectives:

  • Manage and own ongoing communication from client initiated requests.
  • Deliver high quality and timely resolutions to clients on a daily basis.
  • Produce new documentation and knowledge base articles for technical and non-technical clients.
  • Update existing documentation and knowledge base articles.

Ideal Candidate:

  • Experienced with real time technical support with web-based software.
  • Friendly and patient in all client communication.
  • Keen attention to detail, high regard for quality and excellent written and verbal communication skills
  • Sophisticated knowledge of English usage (grammar, spelling, punctuation, language usage, audience sensitivity).
  • Skilled in the art of communication about web-based software features.
  • Able to multi-task in a fast paced technical environment.
  • Demonstrated good judgment in solving problems as well as identifying problems in advance and proposing solutions.

Requirements:

  • Must have working knowledge of HTML and CSS
  • Advanced knowledge of all web based developer plug-ins, browsers and operating systems.
  • Experience with WordPress plugins, design and development.
  • Experience in writing technical documentation, preferably in a software development environment.

This is a full-time position in downtown Eugene. Along with the exceptional work environment, we offer our employees 100% paid health insurance, a premium dental & vision plan, paid vacations/holidays, charity matching, and an employee lounge area complete with catered lunches/snacks, video games, massage chair, and hosting of local events. We are an equal opportunity employer.

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