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Order Fullfillment Specialist

Primary responsibilities include customer service and client setup work on our IDX and WordPress platforms. The Client Fulfillment Specialist position has wide-ranging responsibilities and will be responsible for front line customer contact when setup and technical questions arise. This position is responsible for handling all communication around inbound service, setup and order fulfillment. The successful individual in this role will be a team player who is comfortable working as an individual contributor, and who has a passion for working in the tech industry.

Main Objectives:

  • Manage and own ongoing communication from user initiated requests.
  • Deliver high quality and timely resolutions to users on a daily basis.
  • Deliver WordPress websites that match order specifications.
  • Scope and prioritize activities based on business and customer impact.

Ideal Candidate:

  • Experienced with real time technical support with web-based software.
  • Skilled in the art of communication about web-based software features.
  • Able to multi-task in a fast paced technical environment.
  • Demonstrated good judgment in solving problems as well as identifying problems in advance and proposing solutions.

Requirements:

  • Must have commanding knowledge of HTML and CSS.
  • Working knowledge of all web based developer plug-ins, browsers and operating systems.
  • Basic knowledge of WordPress plugins, design and development.

This is a part-time position in downtown Eugene. Along with the exceptional work environment, all employees with over 30 work hours per week are eligible for 100% paid health insurance, a premium dental & vision plan, paid vacations/holidays and charity matching. All of our employees can enjoy our lunch area complete with catered lunches/snacks, video games, a massage chair, and hosting of local events. We are an equal opportunity employer.

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